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FAQs
Do I need to create an account to shop/order?

Yes, you have to create an account for placing an order. We strongly recommend that you register to facilitate faster checkout, to access your order history and to take advantage of our personalised services such as Wish list. Furthermore, when we have special offers, our registered users are among the first to know. 

How do I activate my account?

The instructions to activate your account are sent to your registered email address once you have submitted a short registration form. If you do not receive this email, your email service provider may be blocking it. Check your junk/spam folder. You may also call customer care at 022 7111 7700 or us email sales@simone.com, anytime between Monday to Saturday, 11am -8pm.

How do I place an order?

After reviewing an item, you can simply Add to Cart for faster check out. Alternatively, click on “Add to Wishlist” for future reference or purchase. Review and/or modify items in your cart at any time by clicking on the cart icon at the top of the page. Enter a Discount Code, if applicable. Once you have reviewed/modified your order, click on “Continue Shopping” or, if you are ready to complete your transaction, click on “Checkout”.

You will then be transferred to our secure server and asked to register and checkout or checkout as a registered customer. Unregistered users will be asked for billing and shipping addresses, while registered users will simply have to confirm the billing and shipping addresses stored in their account. Should you encounter any difficulties during the checkout process, please call customer care at 022 7111 7700 or email sales@simone.com anytime between Monday to Saturday, 11am -8pm.

How do I confirm my order has been placed?

Once your order is placed, you will receive an on-screen confirmation as well as a confirmation via e-mail. These notifications contain details of your order and a unique order number.

Are the prices on your website the same as in your stores?

We make every effort to have consistent pricing across our store and our website. Should you find a discrepancy in pricing, please call customer care at 022 7111 7700 or email us at sales@simone.com, anytime between Monday to Saturday 11am -8pm.

Do your prices include GST and other levies?

Yes, the prices listed for all items on our website are inclusive of all taxes.

How do I track my order?

To check your order status or order history, log into your account. You can also check your order status by calling customer care at 022 7111 7700 or email sales@simone.com, anytime between Monday to Saturday, 11am -8pm.

When can I contact the customer care?

You can contact us at any time between 11am - 8pm, Monday to Saturday.

Are you delivering goods during the lockdown period and do you ship anywhere in India?

You can continue to place orders online during the lockdown period. However, we will dispatch your order(s) only once we resume operations. We will be delivering Pan India once the Lockdown is over.

What are the shipping/delivery charges?

We do not levy any shipping/delivery charges within  Mumbai ( within BMC Limits). Any order outside Mumbai will be charged 5% + GST charges on soft and hard goods.

How long do you take to deliver?

We strive to deliver your purchases quickly and safely every time. Deliveries within Mumbai will be done in 2-3 business days. Any deliveries outside Mumbai will take 7-10 business days depending on your location. Kindly note, the delivery time varies depending on the product and location. When ordering, please provide a contact number to arrange the delivery appointment. All our deliveries will be done by road.

What if I have questions that haven't been answered here?

For questions we haven't answered, or information we haven't provided, please contact our Sales team 

Chhaya 9167616179
Deepika 9833826355
Vijeyta 9819555466
Safiya 9372227583

or email sales@simone.comanytime between Monday to Saturday, 11am - 8pm. We also welcome your comments and suggestions.

Do you accept any RETURN & EXCHANGE ?

We do not accept any Returns or offer any Exchange unless you receive a damaged product.

Contact us

  • A01, Amerchand Mansion
    16 Madame Cama Road
    Colaba, Mumbai – 400001. India
  • + 91 22 71117700 
    sales@simone.com
  • Please contact our Sales team
  • Chhaya 9167616179
  • Deepika 9833826355
  • Vijeyta 9819555466
  • Safiya 9372227583
  • Operational Hours
    Monday to Saturday
  • 11 am - 8 pm