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Shipping & Payment

You can place orders online during the lockdown period. However, we will dispatch your order(s) only once we resume operations.
Reach out to our customer care team at  sales@simone.com or call our Sales Managers - Chhaya 9167616179,  Deepika 9833826355, Vijeyta 9819555466 &  Safiya 9372227583 from
 Monday to Saturday, 11am to 8pm IST for any queries about the status of your order.We will update you once we resume normal operations. We request your support during these times, to ensure safety for all.

Currently, we ship only within India through registered courier companies. Domestic ordersdelivered within 7-10 business days. (You will get the delivery date confirmation once your order is confirmed.)

*Please note that Sundays and Public Holidays are not set as working days for standard deliveries.

SHIPPING CHARGES 

We do not levy any shipping/delivery charges within  Mumbai ( within BMC Limits). Any order outside Mumbai will be charged 5% + GST

SHIPPING OF PRODUCTS

All orders are processed from our store in Colaba Mumbai. Orders will be delivered to the shipping address mentioned at checkout.
TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on your personal account, from the “Order Status”.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

MODES OF PAYMENT

For shipping within India, we accept all major debit & credit cards (including Mastercard, Visa ) and also provide Net Banking options across major banks.

Contact us

  • A01, Amerchand Mansion
    16 Madame Cama Road
    Colaba, Mumbai – 400001. India
  • + 91 22 71117700 
    sales@simone.com
  • Please contact our Sales team
  • Chhaya 9167616179
  • Deepika 9833826355
  • Vijeyta 9819555466
  • Safiya 9372227583
  • Operational Hours
    Monday to Saturday
  • 11 am - 8 pm